Jane Philip-Odey is a professional Business Planning & Customer Management expert with over 20 years of experience in key account management, planning & business management, service delivery, customer experience, and project management for clients across a wide range of organizations, rising to C-level Executive. She has worked in the largest Telecommunications, Real Estate, and HMO organizations in Nigeria.
She holds a Bachelor's degree in Chemistry from the University of Lagos and an MBA in Management from the University of Calabar, Nigeria. She also holds an internationally recognized Customer 1st Certification from the School of Management, London, and is a trained Project Manager from the Project Management College, London. She has completed several SME accelerated courses in entrepreneurship, financial management, and business growth strategies.
Jane owns and manages JPO Integrated Services Ltd, a business transformation consultancy that leverages customer experience management, process re-engineering, and call centre technology setup to drive business value for clients. She is also the founder and CEO of Vaniah Yoghurt, a fast-growing dairy food processing company producing creamy, probiotic-rich yoghurts sold in over 170 supermarkets across Lagos.
Her career highlights include 16+ years at MTN Nigeria in key account management and client support roles, COO of an HMO firm, and the setup of customer service teams and contact centres for Brains and Hammers and Lotus Bank. She has trained top management staff at Fidelity Pension Managers and delivered impactful corporate trainings for various organizations.
Married with two children and based in VGC, Lagos, Jane enjoys creating new recipes, traveling, and lives by the principle of putting God first in everything.